Questions? Answered.
Everything you need to know before your first clean. Still curious? Call or text (334) 425-6175.
How does booking work?+
Pick a service, pick an open time at least 3 days out, and tell us about your home — that's it. Your booking form doubles as your account, so rebooking later takes two clicks. Kylee personally reviews and confirms every booking, and you'll be notified as soon as she approves it.
What's the deposit and where does it go?+
A deposit holds your spot: $50 for residential cleaning, $75 for office cleaning, $100 for deep cleaning, and $200 for move-in/move-out cleans. It isn't an extra fee — every penny is applied to your total. Commercial cleans are custom-quoted with no online deposit.
What does a cleaning actually cost?+
Every home is different, so Kylee sets your price after seeing your space — no algorithm surprises. Once she sets your price, it's locked in: signed-in customers see it and rebook at that exact rate every time.
What's the cancellation policy?+
Life happens — you can cancel anytime and your deposit is fully refunded, unless you cancel within 24 hours of your appointment, in which case the deposit is forfeited. To reschedule, just cancel and rebook or call Kylee.
How can I pay?+
Cash and check are accepted at every visit, and commercial accounts can be invoiced monthly. Secure online card payment is coming soon — your deposit reservation is recorded when you book, and Kylee collects it by cash or check.
What areas do you serve?+
Autauga, Elmore, Chilton, and Montgomery Counties — including Prattville, Millbrook, Wetumpka, Deatsville, Clanton, Montgomery, and the surrounding communities.
What are your hours?+
Kylee works 8am–4pm every day of the week, except Tuesdays (8am–2:30pm). Office cleans run after hours on weekdays (4–8pm) or anytime on weekends — and if none of the posted times fit, Kylee is flexible: put your preferred time in the booking notes or call.
Do I need to provide supplies or equipment?+
No — Kylee brings professional supplies and equipment to every job. If you prefer specific products used in your home (allergies, pets, surfaces), just note it on your booking and she'll work with you.
Do I need to be home during the clean?+
Totally up to you. Many customers leave a key, garage code, or smart-lock code in their booking notes and come home to a finished house. Your notes are private and only visible to Kylee.
Are you okay with pets?+
Absolutely — Kylee cleans plenty of homes with dogs, cats, and everything in between. Let her know about your pets in the booking notes so every visit goes smoothly.
What's included in a standard residential clean?+
Kitchens, bathrooms, dusting, floors, surfaces, and everything in between. Deep cleans add baseboards, inside appliances, ceiling fans, and grout. Move-in/out cleans cover empty homes top to bottom, including inside cabinets. Need something specific? Add it to your notes.
What makes Kylee's different from a franchise cleaning chain?+
The owner cleans your home. Every job is done by Kylee or staff she personally trained, you see the same face every visit, your price is locked in, and there's no call center between you and the person responsible. Local, accountable, and held to her own standard: it's not done until it sparkles.
How do offices and businesses get a quote?+
Use the business quote form on the home page — tell us about your space and Kylee will reach out with a custom quote, usually within one business day. Office cleaning is scheduled after hours or on weekends so your workday is never interrupted.
Ready when you are
Book in under two minutes — Kylee confirms every appointment personally.
Book an Appointment